Cancellation and Freeze Procedures

The following are policies for SILO-FIT. Please refer to your copy of the membership agreement for
specific details regarding your membership.

Freeze Procedures: (The account must be current) Information required for freezing the
membership agreement may be sent via phone, email, regular or certified mail.

Installment Members:
• Freezes are allowed for financial hardship and medical emergency (requires doctor’s note).
• Verbal or written notice of your request to freeze is required.
• The membership agreement will be frozen from bill date to bill date.
• Up to 3 months total per calendar year.
• There is no charge per month during the months you have frozen.
• The time and payments will be added to the end of the membership agreement.
• Upon completion of the freeze, the regular payments will be due without prior notification.
• If your membership agreement is on draft, the payments will be drafted automatically.

Open-End Members:
• Freezes are allowed for financial hardship and medical emergency (requires doctor’s note).
• Verbal or written notice of your request to freeze is required.
• The membership agreement will be frozen from bill date to bill date.
• Up to 3 months total per calendar year.
• There is no charge per month during the months you have frozen.
• Upon completion of the freeze, the regular payments will be due without prior notification.
• If your membership agreement is on draft, the payments will be drafted automatically.

Cash Members/Paid in Full Members:
• Freezes are not allowed.

Installment Members:
Cancellation due to Moving:
• You must move your residence 15 miles or more from the club facility.
• You must provide sufficient proof that you are moving. Please send in one of the following:
• New lease agreement in the member’s name signed by member and lessor.
• New utility hook-up or utility bill in member’s name.
• Newly issued driver’s license showing the new address.
• Copy of a one-way international plane ticket along with a copy of visa or green card.
• Letter from new employer (must be on letterhead), along with a copy of a paystub.
• PCS orders (boot camp and basic training not accepted).
• Closing papers on a purchase of a new home.
• Students—must send in a copy of a class schedule (must be on letterhead) along with a copy of a paid tuition receipt.
• If you cannot send in one of the above, you can send in two of the following:
• Current bank statement with the new address.
• Current credit card statement with the new address.
• Post office change of address confirmation.
• Payments will continue on the membership agreement until the sufficient proof of move is received.
• To cancel your membership, please email us at [email protected] or drop off a written letter at the gym to ensure we have your request in writing.

Cancellation due to Medical Condition:
• Cancellation is allowed for a permanent or substantial disability.
• You must provide documentation from your physician stating you have a permanent or
substantial disability.
• Must be on letterhead and signed by the physician with a phone number to call and verify
information, if needed.
• Payments will continue until the proper documentation is received from your physician.
• Your membership will be canceled immediately after proof and written notices are received.

Buyout Option:
• You must send in a 30-day written notice to cancel your membership agreement.
• The postmark date begins the 30-day period.
• You are responsible for any payments during the 30-day period.
• A buyout fee of the remaining contract balance is required.
• Your letter must state that you are canceling under the buyout option.

Paid in Full Members/Cash Members:
• Cancellation is allowed per move or medical condition.
• See the above requirements listed under Installment Members.

Open-end Members:
• To cancel your membership, please email us at [email protected] or drop off a written letter at the gym to ensure we have your request in writing.

Members Requesting to Delete the Automatic Renewal:
• You must send in a 30-day written notice to delete the automatic renewal.
• The postmark date begins the 30-day period.
• Members deleting the automatic renewal are responsible for their remaining term payments.

Secondary Members:

• Contact your club representative or email [email protected] to cancel.

• A written letter can also be dropped off at the gym.

3-Day Cancels:

• Contact your club representative or email [email protected] to cancel.
• A written letter can also be dropped off at the gym.

Open-end Cash Members:

• Contact your club representative or email [email protected] to cancel.
• A written letter can also be dropped off at the gym.